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    Patient Tools  /  Prescription Refills

    Prescription Refills

    ways to request a prescription refill:

    1. The QUICKEST way to request a medication refill is through your child's MyChart. The request will go directly to your child's provider and will be refilled within 48 business hours. Please contact our office for a MyChart activation code if you're not signed up already 704-316-0567, OPTION 1.

    2. Contact your pharmacy and have a request for a refill faxed to our department; our fax # is 704-384-0568. Please allow 48 business hours for all medication requests.

    3. When calling our office we now have a NEW medication refill request voicemail box! This voicemail box is checked periodically 7:30am - 4:30pm. Please leave your child's name, date of birth, medication, dosage, your name and your phone number so our CMA's can call you back. Please allow 48 business hours for all medication requests.

    4. Due to high call volumes for nurse triage, we have partnered with Novant Health Care Connections nurses to help our patients in a more timelier manner, please call our office at 704-316-0567 and press OPTION 3. Please allow 48 business hours for all medication requests.

    General Prescription Information:

     Please allow 48 business hours for all prescription refills/adjustments. We do not work on Saturdays/Sundays.

    Only 3 months of ADHD medications can be provided at a time and all other medications require a follow up visit at least every 6 months.

     If the patient has not been seen in less than 6 months, they will be required to have an appointment.